Crisis Planning, Training & Management

In today’s social media-intensive world, how organizations and their leaders respond to threats can be just as important as how they manage the incident itself – sometimes even more important. Natural disasters, accidents, health and safety threats, service interruptions, controversies and other crises can damage hard-earned reputations in minutes. When trouble strikes, the public, media, employees, investors, regulators and other critical audiences demand answers NOW.

We’ve worked with leaders from major national and international institutions, as well as local and regional government agencies, to prepare them for the inevitable. We’ve also managed a wide variety of incidents. Our customized training programs and interactive workshops cover current crisis-communications trends and strategies, teach the fundamentals of crisis planning and management, and make extensive use of interactive drills and role-playing.